A response from @starwoodbuzz : No lobsters for ballsPosted: August 17, 2012
The email below follows this post. It’s a clear demonstration how easily or, not, I can be bought. I’d shamelessy turn up with a bag of tennis balls for a couple of lobster dinners. Collecting tennis balls in return for a glass of wine would only make me feel like an alcoholic. Still, it’s nice to get a reply – thanks Sheraton folks. And yes I did giggle at the concept of guests with misplaced balls and no, no disturbance caused. All cool.
Dear Mr. Jackson,
Greetings from the Starwood Social Media Team.
We appreciate you highlighting the blog post on the tennis balls to us and we hope these balls have not caused any disturbances to your daily routine.
In addition, we have also forwarded your comments to the Hotel Manager at the Sheraton Hanoi. Unfortunately, as these balls belong to the staying guests and not the hotel itself, we would not be able to identify which guest has misplaced their balls and thus accede to your request for a lobster dinner.
Thank you once again for reaching out to us.
By the way the hotel manager Mr. Paul Tsuji wondered if you are able to return the balls to the fitness centre and stop by the lobby lounge for two glasses of wine, with compliments from the hotel. Do let us know.
Specialist, Social Media
Starwood Hotels & Resorts Worldwide